FAQ — Sendchat

Getting started

How do I sign up?: Click "Start free trial" and create your workspace with your name, company, and email. You will land in your agent inbox immediately — no card required.
How long is the free trial?: Your trial lasts 7 days with full Pro-level access. You can subscribe anytime from the Billing page.
How do I add the chat widget to my site?: Go to Settings in your dashboard, copy the embed snippet, and paste it before </body> on your website. The widget appears automatically.
Does the widget work on any website?: Yes — WordPress, Shopify, custom HTML, React apps, and more. The widget runs in an isolated iframe so it will not break your site styles.

Can I have multiple agents?: Yes. Invite team members from Settings. The number of seats depends on your plan.
Do visitors need to enter their name and email?: That is up to you. In Settings you can toggle "Ask visitors for name & email" on or off.
Will I get notifications on my phone?: Yes. Install Sendchat as a web app (PWA) on your phone and enable push notifications in the dashboard. Works on Android, iOS, and desktop.
Can I customize the widget appearance?: Yes — set your brand colors, logo, header text, welcome message, and launcher position (bottom-left or bottom-right) in Settings.

What payment methods do you accept?: We use Paystack, which supports cards, bank transfers, and USSD.
What happens when my subscription expires?: Your widget stops accepting new chats until you renew. Existing data is preserved based on your plan archive settings.
Can I change plans?: Yes. Visit Billing in your dashboard and subscribe to a different plan. The new plan takes effect immediately after payment.

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